Shipping policy

Last updated: October 15, 2026

At Aurelle, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

All orders are subject to order verification and payment authorization.

• Processing Time: Orders are typically processed within 1–3 business days.

• Business Days: Monday through Friday, excluding public holidays.

• Order Confirmation: You will receive an order confirmation email after placing your order.

• Shipping Confirmation: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

During busy periods, holidays, or promotional events, processing times may be slightly longer.

2. Shipping Destinations

Aurelle currently offers shipping to addresses within the United States, subject to product availability and delivery restrictions.

Please ensure that your shipping address is accurate and complete when placing your order. Aurelle cannot guarantee delivery if incorrect or incomplete address details are provided.

3. Shipping Times

Estimated delivery times begin after your order has been processed and dispatched.

These timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, weather conditions, and other circumstances beyond our control.

4. Shipping Costs

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered on eligible orders, the applicable terms will be displayed on our website or at checkout.

Any shipping promotions may be subject to specific conditions.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking details when available.

Please allow 24–72 hours for tracking information to update after dispatch.

You can use the tracking link provided in your shipping confirmation email to check the latest status of your shipment.

6. Delayed or Missing Orders

Although we work to ensure timely delivery, delays may occasionally occur due to shipping carrier issues, severe weather, customs procedures, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window, please contact us at Ayazaley23@gmail.com with your order number so we can assist you.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at Ayazaley23@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped. Aurelle is not responsible for delivery issues resulting from incorrect or incomplete addresses supplied by customers, to the extent permitted by applicable law.

8. Damaged, Lost, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us at Ayazaley23@gmail.com.

Please include your order number and, where applicable, photographs of the damaged or incorrect item.

We will review the situation and work with you to determine an appropriate resolution in accordance with our policies and applicable law.

9. Shipping Restrictions

Some products or delivery destinations may be subject to shipping restrictions. If an order cannot be shipped to your selected address, we will contact you using the details provided at checkout.

10. Changes to This Shipping Policy

Aurelle reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective when the updated policy is published on our website.

Customers are encouraged to review this page periodically for the latest information.

11. Contact Information

If you have any questions about shipping or delivery, please contact us:

Store Name: Aurelle

Email: Ayazaley23@gmail.com

Store Location: United States shipping destinations