Contact information
At Aurelle, customer satisfaction is our top priority. Whether you have a question about a product, need help tracking your order, or require assistance with a return, our customer support team is here to provide friendly and helpful service.
Please feel free to contact us through either of our official customer support channels below.
💬 WhatsApp Support
For quick assistance with order updates, delivery enquiries, or general questions, you can contact us directly via WhatsApp.
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WhatsApp Number: [Add Your WhatsApp Number]
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Availability: Monday to Friday, 9:00 AM – 5:00 PM
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Weekends: Closed
✉️ Email Support
If you prefer email or need to send us a formal request, order screenshots, or proof of purchase, please contact us at our dedicated support email address:
- Email Address: Ayazaley23@gmail.com
You can use email for product enquiries, order updates, return requests, and any other questions related to your shopping experience with Aurelle.
⏱️ Customer Support Hours
Our customer service team is available during the following hours:
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Monday to Friday: 9:00 AM – 5:00 PM
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Saturday and Sunday: Closed
We aim to respond to all customer enquiries as promptly as possible during our business hours. Messages received outside these hours or over the weekend will be addressed on the next working day.
📝 What to Include in Your Message
To help us resolve your enquiry efficiently, please include the following information:
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Your full name.
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Your order number, if you have already placed an order.
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A brief description of your question or concern.
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Any relevant order details or screenshots, if necessary.
Please note: Aurelle will never ask you to share sensitive information, such as your account password or full credit card number, via WhatsApp or email. Please keep your personal and payment information secure.
Thank you for choosing Aurelle. We appreciate your trust and look forward to assisting you.